Return Policy

At Claire Sydney, we want you to shop with confidence and feel satisfied with your purchase.

If for any reason you are not completely happy with your order, you may request a return within 60 days of delivery.

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# Return Eligibility

To be eligible for a return:

- Items must be unused, unworn, and in their original condition
- Items must be returned in the original packaging
- Proof of purchase or order confirmation is required
- Return requests must be submitted before sending the item back

Please note that items showing signs of use, damage, or alteration may not qualify for a refund.

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# Change-of-Mind Returns

For change-of-mind returns:

- Customers are responsible for return shipping costs
- Returns must be sent to our designated overseas return warehouse
- We recommend using a tracked shipping method, as we are not responsible for lost return parcels

Return addresses may vary depending on the product and fulfillment location. Our support team will provide the correct return instructions after approval.

Deze is kort, duidelijk en professioneel:

Orders cannot be cancelled or refunded before delivery. If you wish to return your order, you may do so after it has been delivered, in accordance with this Return Policy.

If you change your mind after placing an order, you may return it once it has been delivered, in accordance with this Return Policy.

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# How to Request a Return

To request a return, please contact our support team at:

info@claire-sydney.com

Please include:

- Your order number
- Reason for return
- A photo of the item (if applicable)

Once approved, we will provide the appropriate return instructions and return address.

Please do not send any items back without prior authorization, as unauthorized returns may not be accepted.

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# Refund Process

Once your return has been received and inspected by our warehouse team, your refund will be processed within 5–7 business days.

Refunds will be issued to the original payment method used during checkout.

Please note that original shipping fees may not be refundable unless required under Australian Consumer Law.

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# Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the issue.

We will work quickly to provide an appropriate solution in accordance with Australian Consumer Law.

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# Important Information

- Returns that do not meet our eligibility conditions may be declined
- Items damaged through misuse, improper handling, or normal wear and tear are not eligible for refunds
- Claire Sydney is not responsible for delays caused by customs, carriers, or international transit

This policy applies to change-of-mind returns and does not affect your rights under Australian Consumer Law.